Refund Policy

1. Overview & General Principle

Giftahub operates as a premium digital celebration platform enabling supporters to send monetary gifts and claim store products for celebrants. Because financial gifts are intended as direct voluntary contributions to celebrants, all gift contributions are generally non-refundable once processed, subject to the conditions outlined below.

2. Monetary Gift Contributions

Monetary contributions made through interactive games (e.g., Spin the Wheel, Mystery Box) or direct gift payments are processed instantly and transferred to the celebrant's account balance.

• Completed Payments: Once a payment is confirmed by our gateway partners, funds are credited immediately and cannot be recalled or reversed unilaterally.
• Accidental Duplicate Payments: If a supporter experiences a technical error resulting in a verified duplicate charge within 24 hours, contact support@giftahub.com with transaction receipts for investigation and reversal.

3. Merchant & Store Product Orders

When a celebrant claims or purchases a physical gift item from a verified Giftahub merchant store:

• Vendor Out-of-Stock: If a vendor is unable to fulfill an ordered gift due to inventory shortages or pricing inaccuracies, the order will be canceled and full account credit or refund will be issued.
• Damaged or Incorrect Items: If a delivered item arrives damaged, defective, or significantly different from the store listing, the celebrant must notify Giftahub within 48 hours of receipt with photo proof to request a replacement or account credit.
• Delivery Failures: Orders that fail to deliver due to incorrect recipient address provided by the celebrant are non-refundable. Re-delivery fees may apply.

4. Transaction & Gateway Processing Fees

Payment processing fees charged by third-party payment gateways (e.g. Paystack, Monnify, card issuers) are non-refundable as they represent third-party service costs incurred at transaction initiation.

5. Fraudulent & Unauthorized Transactions

Giftahub takes fraud prevention seriously. If you suspect an unauthorized transaction was conducted using your card or account credentials, notify your issuing bank and email support@giftahub.com immediately. Accounts found engaging in fraudulent campaigns will be permanently banned and reported to relevant authorities.

6. How to Request Assistance

To submit a refund or transaction dispute inquiry, please reach out with your transaction reference ID, email address, and reason for request: